Hotel guests expect a digital experience that matches the physical one. A mobile app reduces friction at every touchpoint while increasing on-property revenue.
Mobile Check-In and Key
- Pre-arrival check-in with ID verification
- Room selection and upgrade offers
- Digital room key (NFC or Bluetooth)
- Express checkout
- Folio review at any time
- Late checkout requests
Room Service and Dining
- In-room dining menu and ordering
- Restaurant reservations across property
- Bar and pool service ordering
- Dietary preference management
- Scheduled meal delivery
- Special occasion arrangements
Concierge Services
- Activity and excursion booking
- Spa and wellness reservations
- Transportation arrangement
- Local recommendations and guides
- Event and show tickets
- Custom request submission
Room Controls
- Temperature and lighting (smart room integration)
- Housekeeping requests
- Maintenance reporting
- Do not disturb toggle
- Extra amenity requests (pillows, towels)
- Wake-up scheduling
Property Exploration
- Interactive property map
- Facility hours and availability
- Pool and beach information
- Fitness center and spa details
- Kids club and activities schedule
- Dining venue menus and hours
Loyalty Program
- Points balance and status
- Earning and redemption
- Elite member benefits access
- Free night tracking
- Partner program access
- Exclusive member offers
Communication
- Chat with front desk
- Multilingual support
- Issue reporting and resolution
- Pre-arrival preference setting
- Post-stay feedback
- Lost and found inquiries
Payments
- Room charge management
- Split bills
- Tip management
- Stored payment methods
- Invoice and receipt access
- Currency conversion display
A hotel app that guests actually want to use increases satisfaction scores, on-property revenue, and loyalty program enrollment simultaneously.
Ready to build a mobile app for your hotel? Contact us to discuss your project.