The best hotel apps replace a dozen calls to the front desk. Build the one your guests actually use.
We build custom mobile apps for hotels, resorts, and hospitality groups — digital check-in, in-stay service requests, concierge, and loyalty — in a branded app that puts the guest experience in their pocket. Fixed scope, fixed price.
Your guests call the front desk for late checkout, restaurant reservations, extra towels, and early check-in confirmation. All of that should be tap-to-request in a mobile app. It isn't, because you haven't built one.
The five-star hotel experience is increasingly defined by the phone in the guest's pocket. Guests who arrive at 2pm and want to know if their room is ready shouldn't have to queue at reception. Guests who want dinner reservations, spa availability, or extra pillows at 11pm shouldn't have to call a front desk that might be busy with another guest. The friction points that generate bad reviews are the exact friction points a mobile app eliminates.
The OTAs are already controlling your guest's pre-arrival experience. If you don't have a branded app, you're also ceding the in-stay experience to Google Search and whoever gets their WhatsApp message. Branded apps from the major hotel chains have set an expectation. Mid-size hotels and boutique properties aren't exempt from that expectation — they're just choosing whether to meet it.
On the operational side, a mobile app changes the staff-to-request ratio. Requests that currently require a staff member to answer a phone, process an ask, and dispatch to the right department are replaced by structured requests that route automatically to housekeeping, F&B, or maintenance. One front desk agent can manage more guest requests at higher quality when the channel is structured, not phone-based.
The property that builds this owns the in-stay relationship and the post-stay marketing channel. Everyone else is renting it from Booking.com.
A branded hotel app where guests check in, request services, book amenities, and communicate with staff — reducing front desk call volume, improving guest satisfaction, and giving your loyalty program a real digital home.
Digital check-in and room-ready notification
Guests complete check-in forms, upload ID, and receive a push notification when their room is ready — so arrival is room key, not queue.
In-stay service request flow
Structured tap-to-request for housekeeping, extra items, maintenance, F&B, wake-up calls, and late checkout — routed automatically to the right department.
Concierge and dining reservations
Restaurant, spa, and experience bookings within the property — and curated local recommendations with deep links to reserve.
Loyalty and recognition
Points for stays, milestone rewards, welcome messages for returning guests, and upgrade offers for loyalty tier members.
Staff-facing request management
A companion web app for front desk and department staff to see, claim, and close guest requests in real time — with escalation alerts for anything unresolved past SLA. Built with Expo and React Native for iOS and Android, Convex for real-time request state, Clerk for guest and staff authentication, and integrated with your PMS (Opera, Cloudbeds, Mews) for reservation data.
One honest number to start.
Fixed-scope, fixed-price. The number below is the starting point — final scope is built from your brief.
A branded hotel app where guests check in, request services, book amenities, and communicate with staff — reducing front desk call volume, improving guest satisfaction, and giving your loyalty program a real digital home.
Three steps, every time.
The same repeatable engagement on every project. No surprises, no mystery, no billable ambiguity.
Brief & discovery.
We send you questions, then get on a call. Output: a written scope with every step, feature, and integration listed.
Build & ship.
Fixed schedule, weekly reviews. No scope creep unless you change the scope — and if you do, we reprice it transparently.
Warranty & retainer.
30-day warranty on every launch. Most clients stay on a monthly retainer for ongoing features and maintenance.
Why Fixed-Price Matters Here
Hospitality capital projects have fixed budgets and hard opening dates. A mobile app build should operate under the same constraints. We scope the check-in flow, service requests, concierge, loyalty, and PMS integration precisely — and deliver on a fixed timeline aligned to your season.
Related engagements.
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Read moreQuestions, answered.
For check-in and room-ready notification, yes — we need reservation data from your PMS. For service requests and concierge, no PMS access is required. We can build a phased approach: service request and concierge first, check-in integration second.
Via App Store and Google Play under your property brand. We handle the App Store submissions, developer account setup, and review back-and-forth. Guests can also be linked to the app download in pre-arrival email.
No extra headcount required. The staff-side companion app routes requests to whoever is on duty in each department. In most properties, this replaces the current phone-based request routing, so it doesn't add work — it restructures it.
A guest app with check-in, service requests, concierge, loyalty, and PMS integration typically runs $60k–$120k depending on the number of properties, PMS integration complexity, and F&B booking scope. Fixed-price.
12 to 18 weeks from brief to App Store live, including PMS integration testing and staff training documentation.
Tell Ryel about your project.
Describe what you’re building and what outcome you need. You’ll have a written, fixed-price scope within the week.