The right people get paged when something breaks — before users notice.
PagerDuty integration for production applications — on-call schedules, escalation policies, alert routing from monitoring tools (Datadog, Sentry, CloudWatch), and the incident management process that resolves production issues fast.
Production application where the team discovers outages when users complain — no automated alerting, no on-call rotation, and no defined escalation process for critical issues
Production applications break. The question isn't whether an incident will happen — it's whether the team knows about it before users do, and whether the right person can respond at 2 AM.
The production readiness gap:
No alerting. Monitoring without alerting is dashboards that nobody watches. An error rate spike at midnight goes unnoticed until Monday morning. Alerting triggers when a metric crosses a threshold and notifies someone who can act.
No on-call rotation. Without an on-call schedule, everyone is on call — which means nobody is accountable. Who investigates the 3 AM page? PagerDuty's on-call schedules rotate responsibility explicitly.
No escalation policy. The primary on-call engineer might be unavailable or asleep through the first page. Escalation policies define: page person A first, wait N minutes, then page person B, then page the manager. Incidents get resolved.
No incident process. Engineers who've never been through a production incident make slow decisions. A defined incident process — acknowledge, communicate, investigate, resolve, postmortem — moves faster.
PagerDuty integrates with every monitoring tool (Datadog, Sentry, CloudWatch, New Relic) via native integrations or generic webhooks. Alerts from any of these trigger PagerDuty incidents that follow the configured escalation policy.
PagerDuty configured with on-call schedules, escalation policies, monitoring tool integrations, and the incident response workflow that surfaces and resolves production issues fast
Services and escalation policies
PagerDuty service configuration per application component. Escalation policy with primary + secondary on-call and manager escalation.
On-call schedules
Weekly rotation schedule. Override configuration for vacations. On-call coverage gaps eliminated.
Monitoring integrations
Datadog → PagerDuty integration. Sentry → PagerDuty integration. CloudWatch alarm → PagerDuty via SNS.
Alert tuning
Alert deduplication. Suppression windows for planned maintenance. Severity routing (critical to PagerDuty, warning to Slack).
Status page
Statuspage.io integration for customer-facing status updates on incidents.
One honest number to start.
Fixed-scope, fixed-price. The number below is the starting point — final scope is built from your brief.
PagerDuty configured with on-call schedules, escalation policies, monitoring tool integrations, and the incident response workflow that surfaces and resolves production issues fast
Three steps, every time.
The same repeatable engagement on every project. No surprises, no mystery, no billable ambiguity.
Brief & discovery.
We send you questions, then get on a call. Output: a written scope with every step, feature, and integration listed.
Build & ship.
Fixed schedule, weekly reviews. No scope creep unless you change the scope — and if you do, we reprice it transparently.
Warranty & retainer.
30-day warranty on every launch. Most clients stay on a monthly retainer for ongoing features and maintenance.
Why Fixed-Price Matters Here
PagerDuty setup scope is defined by the team structure and the monitoring integrations. Fixed price.
Questions, answered.
Yes, if the application has users who depend on it. Even a two-person team needs explicit on-call accountability. Without it, a Saturday night outage goes unresolved for hours because nobody knows who's responsible. PagerDuty's free tier (up to 5 users) covers small teams.
Both are incident management platforms. PagerDuty is the market leader with more integrations and a more mature platform. OpsGenie (acquired by Atlassian) integrates natively with Jira. Either works; PagerDuty is the default choice.
Incident management configuration is part of every production application delivery. Included in the fixed price.
Tell Ryel about your project.
Describe what you’re building and what outcome you need. You’ll have a written, fixed-price scope within the week.