Business Website and Workflow Review | RCB Software
RCB Software
Discuss your project

Business system review

Find where your website stops helping the business.

RCB Software reviews what customers experience when they find and contact your business, then examines what your team has to manage manually afterward. The goal is to identify the smallest useful improvement, whether that is a stronger website, a connected workflow, or a custom business system.

Book a 30-minute reviewSee what the review covers
Customer finds the businessCustomer takes actionTeam manages what happens next
Who this is for

Established service businesses with friction between enquiry and delivery.

The review is useful when one or more of these situations are familiar. It does not assume that every business needs custom software.

  • Customers submit incomplete enquiries
  • Leads do not receive a fast or consistent response
  • Staff copy information between forms, WhatsApp, email, and spreadsheets
  • Customers repeatedly ask for updates
  • Documents or payments are collected manually
  • Jobs, requests, or customer statuses are difficult to track
  • The website generates enquiries but does not help manage what happens next
  • The business has outgrown a basic brochure website
What the review covers

Follow the process from first impression to internal work.

  1. 01

    Findability and trust

    Review how easily customers can find the business, understand what it offers, and verify that it is credible.

  2. 02

    Customer action

    Review whether customers can clearly inquire, book, order, submit information, upload documents, pay, or begin the required process.

  3. 03

    Response and follow-up

    Review what happens immediately after a customer takes action and whether enquiries can be acknowledged, assigned, and followed up consistently.

  4. 04

    Internal workflow

    Review how staff currently manage customer information, requests, jobs, documents, payments, statuses, and updates.

  5. 05

    Recommended next step

    Recommend the smallest useful route:

    • Improve the existing website
    • Build a focused business website
    • Connect the website to a specific workflow
    • Build a custom customer portal or admin system
    • Keep the current tools and make no major custom build
What you receive

A useful decision, not an oversized deliverable.

  • A clear assessment of the most important customer-journey or workflow gap
  • A recommendation for the smallest useful improvement
  • An explanation of what should remain in existing tools
  • A realistic indication of whether RCB Software is a suitable fit
  • Clear next steps when a project makes sense

The review is a diagnostic conversation. It does not include a free technical specification, complete audit document, finished mockup, website design, or implementation plan.

Live diagnostic approach

Examine the real process, together.

The review may examine the business live during the call. The approach is practical and non-judgmental: the aim is to understand what already works, where effort is being lost, and what should—or should not—change.

  • Website
  • Google presence
  • Enquiry forms
  • Booking process
  • Customer communication
  • Payment or document process
  • Customer status or update process
  • Existing software and manual work
Pricing context

Know the starting point before the call.

RCB Software provides custom development services. It is not a generic SaaS subscription.

01

Business website

From US$2,500

For an established business that needs a professional customer-facing website and a clearer path for customers to take action.

02

Website plus custom business system

From US$7,500

For a business that needs the website connected to customer accounts, portals, dashboards, documents, payments, status tracking, or custom internal workflows.

03

Ongoing support

From US$300 per month

For maintenance, technical oversight, troubleshooting, and smaller agreed improvements after launch.

The final price is based on a written scope. The review is also used to determine when RCB Software is not the right fit.

Qualification

This may not be the right fit when

  • The business only wants the cheapest possible template website
  • There is no clear business problem to solve
  • The project budget is below the published starting prices
  • The business expects guaranteed leads, revenue, or Google rankings
  • The business wants native mobile application development
  • The business is looking for a generic off-the-shelf SaaS product
Call preparation

What to bring

  • Current website or business page
  • A brief explanation of what happens after a customer contacts you
  • The tools currently used
  • The main manual or frustrating part of the process
  • Other decision-makers when their approval is required
Start with the current process

Show me what happens after a customer contacts your business.

We will review the customer journey, the work your team performs afterward, and whether a website or connected system could remove a meaningful bottleneck.

Book a 30-minute review